Faqs
How do I pay for my order?
We offer secure payment via PayPal (Visa, Mastercard, American Express, Discover & eChecks). PayPal is a reputable third-party payment service provider and all transactions made there are secure.
I do not have a credit card, or wish to use my card online, can I still shop?
We are sorry that we do not accept cash, checks, money orders or wire transfers as payment at the moment. If you have a US-bank account, you can link it to your PayPal account and send payments without using your credit card. Please check www.paypal.com for more details.
How much do you charge for shipping?
We offer 2 methods of shipment: standard mail or express mail. Shipping fees go according to the number of items in your order and apply to all orders from any country. We ship all our goods worldwide directly to our customers. Shipping rates are shown instantly upon entering your delivery address on the shopping cart/checkout page.
How long does does the shipping take?
Shipping transit time for standard mail is estimated 7 to 14 business days, while Express mail is estimated 3 to 8 Business days.
I made a mistake in my order, how do I fix it?
Once the order has been submitted, you cannot amend it. Please inform us as soon as possible of any changes or cancellations. Use the form provided in the Contact Us page.
Do you charge any sales tax on my purchases?
No, we do not charge any sales tax on any orders. Your local customs office may impose this tax on you based on the price of the items in your order, especially if you use express mail courier service. For small orders, there usually is no tax, but this is not a guarantee. For standard air mail, there rarely is any tax by the customs. Please check with your local postal services for further clarifications.
How will i know when my order has shipped?
When the order is shipped you will recive an order update status email which also will include the shipping/tracking number.
Can i track express mail shipments online?
Most countries official postal services offer online tracking info for EMS express mail shipments on their websites, you can also use the Track and Trace Website which offer international EMS tracking
Can i track standard mail shipments online?
For some countries that is possible but unfortunately many countries postal services does not support online tracking of standard air mail during transit (For instance USA, UK and Germany). Some other countries do show tracking info so you can try the online tracking at your countries official postal services website.
Can I return or exchange the goods that I have received?
Yes, you certainly can return the goods for a refund or exchange for another item, size or color. Please refer to our Returns & Exchange policies and instructions.
Can i call in an order or do you have a shop that I can visit?
Sorry no, we are an online only retailer and all orders have to be completed online through our webshop
Can you send me a catalog so that I can order offline?
We are very sorry that we do not have any printed catalogs that we can send you. All our products are displayed on our website and we take our orders online through our website.
I am required to pay tax or duty fee to the shipping company or customs office. Can you reimburse me?
We do not take responsibility for any additional fees or charges imposed by your local authorities when you bring in goods from other countries. Kindly check with your local authorities on the costs and rules when buying goods from outside your country.
