Question and Answers

FAQ

Shopping with us provides a safe, easy and hassle free shopping experience.

    * Free shipping on selected individual products.
    * Active customer discount given during checkout for recurring active shoppers.
    * World wide shipping available.
    * Fast and easy checkout.
    * SSL secured payment.
    * 14 days return andor exchange option available for purchased items.
    * Alternative payment metodes available for those who do not have credit cards.
    * Wholesale purchases available for large quantity orders.
    * Custom and tailor made products and sizes available on request.

All the products you see are available to buy online, simply click on the item you wish to buy, select the quantity of the different product options required and click "add to cart".

You can then go back and add additional products to your basket or "proceed to checkout".

Checkout: Its quick and easy to complete the order both for new and existing customers.

   1. Sign into an existing customer account or create a new account
   2. View order details, choose shipping and payment method.
   3. Payment details and verification.
   4. Finished.

We offer SSL secured payment by Visa and Mastercard branded credit and debit cards.

We also offer a wide range of alternative payment methods.

  • American Express Cards
  • Diners Club Cards
  • JCB Cards
  • Visa Cards
  • Mastercards
  • Discover Cards
  • PayPal Payments
  • Bankwire Transfeer
  • eCheck Payments

It's very safe to shop at our store and security is a high priority with all payment being done on industry-standard Secure Sockets Layer (SSL) secured payment servers.

All the available re-sellers and payment providers are PCI DSS compliant and uses industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of critically sensitive information like your credit card details.

We do not store your credit card details and we do not have access to view or store any of your financial-payment information.

Declined transactions can be caused by several reasons:

    * Connection problems between the payment gateway and the banks secure servers.
    * Incorrect credit card payment information
    * Failure to pass the fraud screen.
    * Some credit cards are disabled for internet use.

If your credit card is declined please contact our customer service about alternative payment methods for your order.

Shipping is based on destination country and number and weight of purchased items.

Estimated shipping cost:

  • An estimated shipping cost for individual products is show in the product details page.
  • An estimated shipping cost for the complete order is shown in the shopping cart details page.

Actual shipping cost:

  • The actual shipping cost along with express shipping options will be shown during checkout.

We offer free shipping on selected individual products and also based on the total shopping amount.

  • Individual products which have free shipping is marked by a free shipping icon and text.
  • Free shipping based on order total will show in the shopping cart once you have shopped for over the free shipping shopping total limit.

All shipments are sent by registered mail and and can be tracked online.

When they will show in your countries local postal service online tracking is being determined by several factors including if you have chosen express or standard mail, when they have entered inside your countries borders and have been registered and processed by the local in-country post service.

NOTE: For some countries packages sent with standard shipping does not show in the online tracking until they have been delivered or attempted delivered.

Registered packages require signature upon delivery, and if you are not at home at the time of the attempted delivery the postman will leave a note requesting that you pick up the package at your nearest post office.

To get more information on shipment methods and tracking visit the Shipment Tracking Page...

You have the option to return your order within 14 days of receipt.

This does not apply to items that cannot be returned for hygiene reasons (Lingerie and Swim-Wear), and have been unsealed.

Order cancellations must be made through our online return system, within 7 days of delivery of your item(s).

Once you have canceled your order and gotten your return information and tracking number (RMA) in the online return system, the goods should be returned to the address as stated there, in their original condition, within 14 days of receipt.

The products is your responsibility until it reaches us.

For your own protection, we recommend that you mark the parcel as a gift and that you use a delivery service that insures you for the value of the goods.

NOTE: We do not accept returns without a RMA number or returns sent with any costs attached upon delivery, they will automatically be returned back to the sender.

Yes we offer an Active Shopper Discount.

This discount is applied on all future orders based on your previous order history.

So the more you have purchased with us the higher you discount rate on your next order will be.

You can at all time check your current discount rate in your account info page.

Yes we offer wholesale discounts.

We offer wholesale and trade discounts for larger orders upon request.

Please feel free to contact our Customer Service for more details

Yes, we can make custom and/or tailor made smaller or larger sizes upon request.

Please feel free to contact our Customer Service for more info.

You can redeem your gift certificate or discount code in the detailed shopping cart page.

Simply input your code in the field at the bottom of the page and then click on the "cash in" button.

The page will refresh and your new cart total with your discount deducted will show directly in your cart.

So how do i start my wish list?

Go into a product and click the button that says "Add to wish list", its really as simple as that! Your wish list has now been started.

Continue adding products until the Wish List contains all that you require. If you wish to save your wish list you will then need to "Login" (if you have an account already) or "Create an Account" (If you don't have one). Your Wish List is now permanent.

Ok .. I've made my wish list, how do my friends access it??

View your Wish List and it will become clear. You can simply email the link to one or as many of your friends as you like using the wish list send to friend form.

Click on my account at the top of the page, next choose and click on "Password forgotten? Click here."

You will then be taken to the Retrieve Lost Password Page, where you can retrieve your password by inputting the email address you used for creating your account and then clicking on the continue button.

Your new password will be emailed to your registered email address.

Click on my account at the top of the page and login to your account using your email address and your password.

Once you have signed in you will be able to edit all your account details.

That is usually caused by 1 of 2 possible reasons.

1. You used mistyped or used an invalid email address during the registration/order process.

In such a case contact our customer service, providing your name, address, order details and a valid e-mail address to get the problem corrected.

2. The emails have been caught in your email accounts spam filters. (This is usually the case for those using Hotmail, MSN or AOL email accounts)

In such a case check your email accounts spam filter for emails from us, and if you find them make sure that you mark them as not spam andor add them to your email white list.

If you are not completely satisfied with your purchase, simply return the item or items along with your return tracking number (RMA) to us in their original condition within 14 days of receipt.

We will issue a refund or exchange the item for a different size color if preferred. Lingerie and Swim Wear are non-returnable for hygiene reasons.

Return or exchange an item procedure:

1. Complete the online returns form. You will then receive further information, return address for the product(s) and your return tracking number (RMA).

2. Return the item(s) to the provided return address quoting your RMA number.

The item(s) is your responsibility until it reaches us.

For your own protection, we recommend that you mark the parcel as a gift and that you use a delivery service that insures you for the value of the goods.

NOTE: We do not accept returns without a RMA number or returns sent with any costs attached upon delivery, they will automatically be returned back to the sender.