Why shop with us?

How can I order an item?

What kind of payments do you accept?

Is it safe to order and pay online in your shop?

Why was my credit card transaction denied?

What is the shipping cost?

Do you offer free shipping?

How can I track my orders shipment?

What is your return policy?

Do you offer customer discounts?

Do you offer wholesale discounts?

Do you offer custom smaller or larger sizes?

How to use a gift certificate or a discount code?

How to use the wishlist?

How can I get a new password?

How can I change my account information?

Why have I not received the welcome and/or order update e-mails?

How do I return an item?

You have the possibilety to return your order within 14 days of receipt.

This does not apply to items that cannot be returned for hygiene reasons (Lingerie and Swim-Wear), and have been unsealed.

Order cancellations must be made through our online return system, within 7 days of delivery of your item(s).

Once you have cancelled your order and gotten your return information and trakking number (RMA) by E-Mail, the goods should be returned to the address a stated in your RMA E-Mail, in their original condition, within 14 days of receipt.

The item is your responsibility until it reaches us.

For your own protection, we recommend that you mark the parcel as a gift and that you use a delivery service that insures you for the value of the goods.

NOTE: We do not accept returns without a RMA number or returns sent with any costs attached upon delivery, they will automatically be returned back to the sender.