Faqs

How do I pay for my order?

We offer secure payment via credit card (Visa & Mastercard) or via PayPal.

PayPal is a reputable payment service provider and all transactions made there are secure.

PayPal also offer alternative payment methodes like eChecks and Bill Me Later aswell as many debit/credit cards inc. Visa, Mastercard, American Express & Discover.

I do not have a credit card, or wish to use my card online, can I still shop?

We offer payment via PayPal, by creating a PayPal account you will get a "virtual wallet" that enables you to shop online without using a credit card. Please check www.paypal.com for more details.

For wholesale/bulk/trade orders please contact customer service for details on available payment methods.

How much do you charge for shipping?

During checkout you will be able to see the exact shipping cost for all the shipping methods available for your selected products and delivery address.

How long does does the shipping take?

Shipping transit time will depend on the selected delivery address.

- Standard mail is estimated 7 to 14 business days
- Express mail is estimated 3 to 8 Business days.

If you have need of quicker delivery you can contact our customer service inquiring about the availability of Priority shipping for the products you wish to order.

I made a mistake in my order, how do I fix it?

Once the order has been submitted, you cannot amend it. Please inform us as soon as possible of any changes or cancellations. Use the form provided in the Contact Us page.

Do you charge any sales tax on my purchases?

No, we do not charge any sales tax on any orders. Your local customs office may impose this tax on you based on the price of the items in your order, especially if you use express mail courier service.

For small orders, there usually is no tax, but this is not a guarantee. For standard air mail, there rarely is any tax by the customs. Please check with your local postal services for further clarifications.

How will i know when my order has shipped?

When the order is shipped you will recive an order update status email which also will include the shipping/tracking number.

Can i track express mail shipments online?

For Express Mail Service (EMS) shipments go to: Track and Trace. For FEDEX shipments go to: FedEx Tracking

Can i track standard mail shipments online?

For some countries that is possible but unfortunately many countries postal services does not support online tracking of standard air mail during transit.

For the countries where standard mail tracking is available you will be able to use the online tracking at your countries official postal services website.

Can I return or exchange the goods that I have received?

Yes, you certainly can return the goods for a refund or exchange for another item, size or color. Please refer to our Returns & Exchange policies and instructions.

Do you offer discounts for wholesale/bulk/trade orders?

Yes, we can offer wholesale/bulk/trade discounts for larger orders, please contact customer service for details.

Do you offer custom sizes/custom made products?

Yes, we can make customized items in different styles, sizes, colors and materials, please contact customer service for details.

Do you offer products with white label/private label branding?

Yes, for wholesale/bulk orders we can offer custom made private-label merchandise branded with your own company name and/or logo, please contact customer service for details.

Can i call in an order or do you have a shop that I can visit?

Sorry no, we are an online only retailer and all orders have to be completed online through our webshop

Can you send me a catalog so that I can order offline?

We are very sorry that we do not have any printed catalogs that we can send you. All our products are displayed on our website and we take our orders online through our website.

I am required to pay tax or duty fee to the shipping company or customs office. Can you reimburse me?

We do not take responsibility for any additional fees or charges imposed by your local authorities when you bring in goods from other countries. Kindly check with your local authorities on the costs and rules when buying goods from outside your country.